“You all KNOW what customer service is all about”

At Collage.com, we’ll go above and beyond to make sure you’re happy with what you create on our site.

That’s why we back every order with the Collage.com Just Right Guarantee: if what you make doesn’t turn out just right, we’ll make it right.

But what does that mean in real life? Here’s a great example.

Michael M. in Studio City, California recently wrote us about a great experience he had with our Customer Satisfaction Team, and gave us permission to share his note:

You all are terrific at customer service.

1. I reluctantly explained that an item I ordered did not work out and was not what I expected, and I got a full refund.
2. I was not happy with another item because of a mistake that I had made by not fully understanding the instructions, and a replacement item was sent exactly as I wanted it.
3. I sent in some questions before I even ordered an item to see if it would turn out as expected, and I got full and complete attention and answers.

You all KNOW what customer service is all about. I very much appreciate the kind attention and enjoy dealing with your company.

Nothing makes us happier than pleasing our customers. If you ever have a question or a problem, feel free to contact our Michigan-based Customer Satisfaction Team at 1-888-797-1902, or email support@collage.com. We’re happy to help!

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