At Collage.com, we’ll go above and beyond to make sure you’re happy with what you create on our site.
That’s why we back every order with the Collage.com Just Right Guarantee: if what you make doesn’t turn out just right, we’ll make it right.
But what does that mean in real life? Here’s a great example.
Michael M. in Studio City, California recently wrote us about a great experience he had with our Customer Satisfaction Team, and gave us permission to share his note:
You all are terrific at customer service.
1. I reluctantly explained that an item I ordered did not work out and was not what I expected, and I got a full refund.
2. I was not happy with another item because of a mistake that I had made by not fully understanding the instructions, and a replacement item was sent exactly as I wanted it.
3. I sent in some questions before I even ordered an item to see if it would turn out as expected, and I got full and complete attention and answers.
You all KNOW what customer service is all about. I very much appreciate the kind attention and enjoy dealing with your company.
Nothing makes us happier than pleasing our customers. If you ever have a question or a problem, feel free to contact our Michigan-based Customer Satisfaction Team at 1-888-797-1902, or email firstname.lastname@example.org. We’re happy to help!